Privacy Policy

This Privacy Policy describes how Tap-In, operated by Prints2Day ("we," "us," or "our"), collects, uses, and protects your personal information when you use our platform, website, and SMS/MMS messaging program. By using Tap-In or providing your information, you agree to the practices described in this policy.

We collect the following types of information:

• Contact Information: Your name, mobile phone number, and email address.
• Phone Numbers: Your mobile number is used for SMS/MMS messaging, account verification, and identity matching.
• Email Addresses: Used for email communications where you have provided or opted in.
• Birthday: When voluntarily provided, used for age verification and promotional purposes.
• Event & Customer Relationship Data: Information about events you attend, tickets you purchase, promoters you follow, and interactions with the platform.
• Account Information: If you create an account, we store your profile details, role (buyer, promoter, or admin), and preferences.
• Transaction Information: Ticket purchases, order history, and payment processing data (processed securely through our payment provider, Stripe).
• Technical & Device Information: IP address, browser type, device identifiers, and usage data collected when you interact with our platform.

We use your information to:

• Provide and operate Tap-In services, including event discovery, ticket purchasing, and pass management.
• Manage event and customer relationships between promoters and attendees.
• Send communications, including event announcements, order confirmations, and account-related notices.
• Send SMS/MMS marketing messages where you have provided explicit opt-in consent.
• Send email marketing where you have provided explicit opt-in consent.
• Ensure security, prevent fraud, and detect abuse of the platform.
• Comply with legal obligations and respond to lawful requests.
• Improve and develop our services, features, and user experience.

We use third-party service providers to help operate Tap-In:

• Twilio: SMS/MMS message delivery and phone number verification.
• Stripe: Payment processing and promoter payouts (Stripe Connect).
• Cloud Infrastructure: Hosting, database, and application services.

These providers process data on our behalf under appropriate data protection agreements and are limited to the information necessary to perform their functions.

We retain your information for as long as your account is active, as needed to provide services, or as required by law. SMS opt-in consent records are retained as proof of consent for the duration of the messaging program and as required by applicable regulations. You may request deletion of your personal information, subject to legal and operational requirements.

You have the following rights regarding your information:

• SMS Opt-Out: Reply STOP to any SMS/MMS message to opt out of marketing messages. You may also request opt-out by contacting us (see below).
• Email Unsubscribe: Use the unsubscribe link in any marketing email or contact us.
• Account Information: You may update your profile information through the app.
• Privacy Requests: You may request access to, correction of, or deletion of your personal information by contacting us.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by sending a notification. Continued use of Tap-In after changes constitutes acceptance of the updated policy.

For privacy questions, opt-out requests, or to exercise your data rights, please contact us through the Tap-In platform. Tap-In is operated by Prints2Day.